01Information we collect
Account information
- Name, email address, phone number, gender and profile photo.
- If you sign in with Google or Apple: your name, email and photo from that account. We never see your Google or Apple password.
Provider information
- Service type, duration, location and address.
- Photos of your work and your legal or business document for verification.
- Ratings, reviews, coins and FIKA Gold status.
Activity
- Booking requests, dates, statuses and history.
- Chat messages and images you send in the app.
- Ratings and feedback you give.
Device and location
- Device type, operating system and a notification token so we can send you push notifications.
- Your location, only when you allow it, to show providers near you or to set a provider’s service area.
02How we use it
- Connect clients with providers and manage bookings.
- Verify providers and keep FIKA safe and trustworthy.
- Send booking notifications, reminders, verification codes and emails.
- Show ratings, coins and Gold status.
- Fix problems, prevent fraud and improve the app.
- Meet our legal obligations.
We do not sell your personal data.
03Who we share it with
- Other users: when you book, the provider sees your name, photo, phone number and booking details. Clients see a provider’s public profile, photos, location area and ratings.
- Service providers that run FIKA for us: Google Firebase (sign-in, database, file storage, cloud functions and push notifications), Google Maps (places and location), and Resend (sending emails).
- Authorities, when Rwandan law or a court requires it, or to protect someone’s safety.
04Where your data is stored
FIKA uses Google Cloud, so your data may be stored on servers outside Rwanda. We only use providers that protect data with strong security and contracts, as Rwandan law requires for transfers abroad.
05Security
Data is encrypted in transit, access is limited by security rules so users can only change their own information, and provider documents are only visible to FIKA’s verification team. No system is 100% secure: tell us at once if you notice anything suspicious.
06How long we keep it
- Account and provider information: while your account is active.
- Booking, rating and chat history: while your account is active, so both sides keep their records.
- After you delete your account, we remove or anonymise your personal data within 30 days, except what we must keep by law or to settle a dispute.
07Your rights
You have the right to:
- Get a copy of the personal data we hold about you.
- Correct wrong or outdated information (most of it you can edit in the app).
- Ask us to delete your data, or delete your account yourself in Account Settings.
- Object to or limit some uses of your data, and withdraw consent you gave.
- Turn off push notifications in your phone settings and location access at any time.
- Complain to Rwanda’s National Cyber Security Authority (NCSA) if you believe we misused your data.
To use these rights, email fikarwanda250@gmail.com. We reply within 30 days.
08Children
FIKA is not for children under 16. We do not knowingly collect their data and will delete it if we learn we have.
09Changes to this Policy
We may update this Policy. The new date will appear at the top of this page, and we will notify you in the app about important changes.
FIKA